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Please refer to the FAQ below for the latest brand information and updates.
Frequently Asked Questions
Please note that products ordered from March 1, 2022 with a valid receipt can be returned up to 90 days from the date of purchase. For details on how to return your items, please click here. For in-store purchases, we will welcome returns up to 28 days from the day our stores reopen.
If the tracking information for your shipment confirms delivery and you cannot locate the delivered package, please make sure before contacting us that you –
- Check with neighbors and family members.
- Look around the place of delivery.
- Check for a notice of attempted delivery.
Gidrolan does not mail samples by request. When you shop online with us, we provide samples with our orders (when available). Also, samples are available at gidrolan counters from time to time.